Last updated September 2, 2026
This Privacy Policy describes how Brody Sargent Fiber Solutions LLC, a company operating from 3093 W 4850 S, Roy - 84067-8948, United States (US), collects, uses, stores, discloses, and protects information when you visit our website, contact our team, or engage our fiber optic installation, network cabling, splicing, and testing services. This website and its related services are developed and operated by the developer BrodySargent, and they are provided on behalf of our company.
We are committed to protecting your privacy and handling your personal information responsibly and transparently. This policy explains the choices you have about your information and the rights available to you under applicable data protection laws, including the General Data Protection Regulation where it applies and the laws of the United States. Please read this policy carefully. By using our website or our services, you acknowledge that you have read and understood the practices described below.
This policy applies to all visitors to our website, to all customers who request quotes or book work with our field team, and to any individual who corresponds with us by telephone, email, or post. The practices described here reflect the way we conduct our business every day, and they are intended to give you a clear picture of what data we hold, why we hold it, and what you can do about it. We encourage you to review this policy alongside our separate Terms of Service, which together form the complete agreement between us.
We collect information that you provide to us directly, information that we gather automatically when you use our website, and information that we receive from third parties in connection with our services. The categories of personal information we may collect are described in detail below.
When you fill out a contact form, request a quote, schedule a service, call our office, or send us an email, you may provide us with your name, a telephone number, an email address, a physical address, details about your property, and the specifics of the work you would like us to perform. You might also share payment details when you contract for our services, along with any other information you choose to include in your message.
When you visit our website, we may automatically collect certain technical information, including your internet protocol address, the type and version of your browser, your operating system, the pages you view, the date and time of your visit, the website that referred you to us, and similar usage data. This information helps us understand how visitors use our site and allows us to improve its performance.
In the course of providing services, we may receive information about you from utility providers, property developers, internet service providers, and other contractors who coordinate with us on a project. We treat any such information with the same care described in this policy.
When we perform work for you, we create records that describe the work we completed, including the location, the route of any installed cable, the results of our tests, and the materials used. These records are necessary for us to maintain accurate documentation, to support your warranty, and to help us plan any future or emergency work. They may include building plans, diagrams, and measurements that relate to your property, and they remain part of our project archive for the retention periods described later in this policy.
Information is collected through several channels. You provide information directly through our contact forms, our email, our telephone lines, and during in-person or on-site work. We also collect information automatically through standard web technologies such as log files, cookies, and analytics tools when you browse our website.
We do not intentionally collect information by any hidden or deceptive means. We only gather data that is necessary to operate our business, respond to your requests, and deliver the services you have asked us to provide, and we collect it openly and transparently.
The information we collect is always proportionate to the task at hand. For a simple quote we may only need your name, your address, and a description of the work. For a larger project we may need more detail about your site, your budget, and the parties who must approve the work. Wherever possible we limit what we ask for so that we never hold more about you than we actually need, and we regularly review our records to remove anything that has become unnecessary.
We use the information we collect for a range of legitimate business purposes. These purposes include responding to your inquiries and providing the services you request, preparing quotes and work orders, scheduling and coordinating field work, managing our customer relationships, processing payments, and keeping accurate records of completed projects.
We also use your information to improve our website and services, to prevent fraud and unauthorized access, to comply with legal and regulatory obligations, and to provide you with relevant information about our offerings if you have agreed to receive such communications. We do not sell your personal information to any third party, and we never rent our contact lists.
Where you have booked a project with us, we use your details to coordinate the field visit, to confirm arrival times, to obtain any permissions that are needed on your behalf, and to send you the documentation that closes out the job. We may also contact you after the work is complete to confirm your satisfaction and to share any maintenance guidance that will help your installation perform well over time. These communications are considered part of the service we provide and are not marketing unless you opt in separately.
Where data protection law requires a lawful basis for processing personal information, we rely on several of them. We process information to perform a contract with you when that processing is necessary to deliver a service you have requested. We process information to comply with legal obligations such as tax, accounting, and health and safety requirements.
We also process information on the basis of legitimate interests, which include running and improving our business, communicating with customers, and protecting our systems. Where we rely on consent, we will obtain your clear and affirmative consent before processing and you may withdraw that consent at any time without affecting the lawfulness of processing that occurred beforehand.
We take reasonable and appropriate measures to protect the personal information we hold against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include secure communications, access controls on our systems, staff training on privacy, and the use of reputable service providers with their own security obligations.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information. We encourage you to protect any passwords you use and to exercise care when sharing personal information online.
The people who work for us and the contractors we rely on are bound to handle your information with confidentiality. Access to personal data is granted only to those who need it to perform their duties, and we review those access rights on a regular basis. We also keep written procedures for reporting and responding to any suspected breach, so that if an incident ever occurs we can act quickly to limit any harm and to notify you and the relevant authorities as the law requires.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by applicable law. Records related to completed projects and billing are kept for tax and accounting purposes in line with statutory requirements. After the retention period ends, we delete or anonymise the information in a secure manner.
The specific length of time we keep your information depends on its type and purpose. Enquiries that do not result in a project are kept only long enough to respond and then removed. Contact details for an ongoing customer relationship may be kept while that relationship is active. Records of completed work, warranty commitments, and payments are kept for the period required by applicable tax and consumer protection law, after which they are securely destroyed or made anonymous so that they can no longer be used to identify you.
Depending on your location, you may have rights over your personal information, including the right to access, correct, update, or delete your information; the right to object to certain processing; the right to restrict processing; the right to data portability; and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority.
If you submit a request relating to your personal information, we will respond within the timeframe required by applicable law. Before we can act on a request, we may need to verify your identity to protect your information and to prevent unauthorised access.
To make a request, you can write to us at the contact details at the end of this policy or use the form on our contact page. We will confirm that we have received your request and let you know what we are doing to address it. In most cases you will not have to pay a fee, although we may charge a reasonable amount where the law allows, such as when a request is clearly unfounded or repeated. We will never discriminate against you for exercising your privacy rights, and you will not lose access to our services simply because you have asked us to be more careful with your information.
Our website and services are not directed to children under the age of sixteen, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us using the details at the end of this policy so that we can take appropriate action to remove the information.
Brody Sargent Fiber Solutions LLC is based in the United States, and the information we collect may be stored and processed in the United States. We may use service providers that store data in other countries. If you access our website from outside the United States, your information may be transferred across borders, and we will take steps to ensure that any such transfer is conducted in compliance with applicable data protection law.
Where we transfer personal data internationally, we rely on appropriate safeguards that are recognised by data protection regulators, such as contractual agreements that protect your information and uphold your rights, or the legal mechanisms that are available for transfers between particular countries. By providing us with your information, you understand that it may be processed in countries where data protection rules differ from those in your own country, and we will apply a standard of protection consistent with the spirit of this policy wherever your data travels.
Our website may contain links to external websites operated by third parties, including our partners and service providers. We are not responsible for the privacy practices or the content of those websites. When you leave our website, we encourage you to read the privacy policy of every site you visit before sharing any personal information.
When we engage a third-party service provider that may process personal information on our behalf, we choose providers who are able to demonstrate appropriate security and who agree to process data only according to our instructions. We enter into data processing terms with those providers and we monitor their compliance where we reasonably can. If you have a question about a specific provider we use for a service you receive, we are glad to tell you more.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the way our business operates. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, or about the way we handle your personal information, or if you wish to exercise any of your rights, you may contact us through the details below.
Brody Sargent Fiber Solutions LLC
3093 W 4850 S, Roy - 84067-8948, United States (US)
Email: touch@brodysargent.autos
Phone: +12678498001
We will review and respond to your enquiry as promptly as we reasonably can and, in any event, within the time limits set by applicable law.